Cross cutting services

Shared internet and basic voice telephony

ETC connectivity services and support outside common operational areas

Ref. Number
D4.0
Private
Public
Standard/Optional service
Standard
Description

ETC connectivity services and support outside common operational areas will be provided on a best effort basis.

Service Catalogue Category
Technical support
The service provider will be responsible for the operations of all hardware, software and network equipment and service availability throughout the project duration. The ETC Coordinator is the focal point for technical support issues.
Cost to service recipients
No cost for the local services during project duration. Costs of long distance calls will need to be covered by each organisation either directly to the network supplier or on a cost recovery basis.
Specifications for end-user terminals

End user devices with GSM/WCDMA/LTE compatibility. Ericsson Response will provide SIM cards for handsets (terminals). All devices must be unlocked (i.e. not locked to a specific provider network) and have a removable SIM. Where possible through vendor donations, Ericsson Response will provide a limited number of handsets and/or devices.

Responsibilities of service recipients

SIM cards for the ETC GSM/WCDMA/LTE system will be provided. Organizations will need to provide suitable phones handsets (GSM/WCDMA/LTE) These may be provided in some cases.

Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Ericsson Response
Comments

Has been provided as an optional service in a number of emergencies.

Sponsoring agency/ MoU
World Food Programme
Provider contact details
Local ETC Coordinator
Dependencies
Authorisation from local government to use the GSM/WCDMA/LTE frequencies in the country is needed. This will depend if we have any agreement with a service provider to connect to the international phone network. There are a lot of dependencies here, including satellite bandwidth that needs to be considered. This type of connection would also depend on the switching capacity available by the provider.

Data rates are listed as local, as any backhaul data (i.e. international or transmission via satellite outside of the local area) are dependant on bandwidth available for transmission.

Local switching capacities, number of channels and coverage area will depend on the number of radios deployed and local topography. Standard switching capacity will be thousands of calls with hundreds of channels available. The coverage area of one cell has a radius of approximately 10 km (antenna height and line-of-site will also affect this). Additional cells can expand this coverage via microwave links and additional RBS radio equipment.
Time for service delivery after activation
Two weeks
Purpose
Humanitarian workers located outside common operational areas need access to internet and voice connectivity (for example through internet cafés) and need support with internet or voice connectivity
This service has a landing page?
Off
Service summary text
ETC connectivity services and support outside common operational areas will be provided on a best effort basis.
Standard features
N/A
Optional features
Dedicated voice connectivity
Deactivation trigger

Local GSM/WCDMA/LTE network services fully restored and reliable voice connectivity is established or mission completed

Activation trigger

Emergency has resulted in disruption, unavailability, insecurity, or saturation of local GSM/WCDMA/LTE networks or no reliable voice connectivity available in the area

Details of service level
TBC
Service Description Status
Final

Dedicated telephone (GSM/WCDMA/LTE) access

Ref. Number
D3.0
Private
Public
Standard/Optional service
Optional – Data services and rates can include the following, depending on the technology or combination of technologies that are deployed: GSM – EDGE peak data rates of up to 473.6 kbit/s for 8 timeslots in packet mode (local) WCDMA – HSPA peak
Activation time
Within 2 weeks
Description

Establishing a dedicated GSM/WCDMA/LTE mobile network for use by humanitarian workers in the operational area(s). Offered for a limited period up to six months, or until the local GSM/WCDMA/LTE networks are restored and operational. Local voice connectivity between those registered in the GSM/WCDMA/LTE network, as well as voice connectivity to the PBX if a connection to the UN DPKO base in Brindisi, Italy is provided.

Service Catalogue Category
Technical support
The service provider will be responsible for the operations of all hardware, software and network equipment and service availability throughout the project duration. The ETC Coordinator is the focal point for technical support issues.
Cost to service recipients
No cost for the local services during project duration. Costs of long distance calls will need to be covered by each organisation either directly to the network supplier or on a cost recovery basis.
Specifications for end-user terminals

End user devices with GSM/WCDMA/LTE compatibility. Ericsson Response will provide SIM cards for handsets (terminals). All devices must be unlocked (i.e. not locked to a specific provider network) and have a removable SIM. Where possible through vendor donations, Ericsson Response will provide a limited number of handsets and/or devices.

Responsibilities of service recipients

SIM cards for the ETC GSM/WCDMA/LTE system will be provided. Organizations will need to provide suitable phones handsets (GSM/WCDMA/LTE) These may be provided in some cases.

Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Ericsson Response
Comments

Has been provided as an optional service in a number of emergencies.

Sponsoring agency/ MoU
World Food Programme
Provider contact details
Local ETC Coordinator
Dependencies
Authorisation from local government to use the GSM/WCDMA/LTE frequencies in the country is needed. This will depend on whether we have any agreement with a service provider to connect to the international phone network. There are a lot of dependencies here, including satellite bandwidth that needs to be considered. This type of connection would also depend on the switching capacity available by the provider.

Data rates are listed as local, as any backhaul data (i.e. international or transmission via satellite outside of the local area) are dependent on bandwidth available for transmission.

Local switching capacities, number of channels and coverage area will depend on the number of radios deployed and local topography. Standard switching capacity will be thousands of calls with hundreds of channels available. The coverage area of one cell has a radius of approximately 10 km (antenna height and line-of-site will also affect this). Additional cells can expand this coverage via microwave links and additional RBS radio equipment.
Time for service delivery after activation
Two weeks
Purpose
To provide humanitarian workers with critical voice communication solutions to support response activities, when local mobile networks are unavailable, saturated or insecure.
This service has a landing page?
Off
Service summary text
Establish a dedicated GSM/WCDMA/LTE mobile network to be used by the humanitairan workers in the operational area(s).
Standard features
N/A
Optional features
Dedicated voice connectivity
Deactivation trigger

Local GSM/WCDMA/LTE network services fully restored and reliable voice connectivity is established or mission completed

Activation trigger

Emergency has resulted in disruption, unavailability, insecurity, or saturation of local GSM/WCDMA/LTE networks or no reliable voice connectivity available in the area

Details of service level
TBC
Service Description Status
Final

Basic Telephone Access

Ref. Number
D2.0
Private
Public
Standard/Optional service
Standard
Activation time
within 24h
Description

D2.0
Provide voice connectivity for the humanitarian community.

D2.1
Basic voice connectivity to the international phone network for the humanitarian community. The quantitative level depends on if there is an agreement with a service provider to connect to the international phone network and the satellite bandwidth. Also the switching capacity needs to be considered. The GSM equipment can switch thousands of calls and provide hundreds of voice channels.

D2.2
Voice connectivity to the international phone network through a number of dedicated channels depending on available lines or available/subscribed bandwidth. Voice connectivity between local users is provided.

D2.3
Install and maintain a local voice exchange between organizations and individuals independent from (but possibly connected to) global or local public services.

Service Catalogue Category
Technical support
TBC
Cost to service recipients
No cost for the local services during project. Costs of long distance/off net calls will be covered by each user organization either directly to the network supplier or on a cost recovery basis.
Specifications for end-user terminals

TBC

Responsibilities of service recipients

Organizations will need to provide suitable phone handsets (might be provided in some cases) while SIM cards will be provided.

Maintenance arrangements
TBC
Name of provider(s)
Emergency Telecommunications Cluster Lead Agency, Ericsson Response
Sponsoring agency/ MoU
World Food Programme
Provider contact details
Local ETC Coordinator
Dependencies
Authorisation from local government to use the GSM frequencies in the country is needed.
Time for service delivery after activation
Within two weeks
Purpose
Humanitarian workers need to communicate via voice channels to perform quick response work.
This service has a landing page?
Off
Service summary text
Basic voice connectivity to the international phone network for the humanitarian community.
Standard features
GSM voice
Optional features
SMS
Deactivation trigger

Reliable data connectivity is established/re-established or emergency project completed and services are decommissioned or hand-over arrangements established (MOU)

Activation trigger

- Emergency declared and ETC activated.
- Assessment confirmed no reliable data connectivity is available or services required in a new location where there is no reliable data connectivity.

Details of service level
TBC
Service Description Status
Final

Data Connectivity including Internet Access

Ref. Number
D1.1
Private
Public
Standard/Optional service
D1.1, D1.2, D1.3 Standard D1.4 Optional
Activation time
Within 1st week and progressively expanded
Description

D1.1
Shared basic internet connectivity distributed from a single location (internet cafe). Access to corporate webmail only. Using portable high-speed data satellite terminals or though local broadband links if available.

D1.2
Shared internet connectivity (VSAT, terrestrial, ISP) distributed in an internet cafe as well as wider coverage within a common office area. Depending on available bandwidth, some services might be restricted.The WIDER solution is used as the local area network, and provides network administration serving as a distribution point for internet access. It is used for user authentication (registration) and account management (security), usage data and statistics collection (user and network performance), and alarms and fault management (network status). It uses access points (APs) to distribute the network connectivity to the camp/office environment. The coverage area depends on the placement and number of AP’s connected. Typically an AP has a coverage area of a 100m radius. Several APs can cover a larger area, including an office or camp environment. As well some VLANs are designated for different organizations to ease connectivity to their respective internal network.

D1.3
Shared internet connectivity distributed to the offices of the individual organizations within the operational area. Hardware as per agreed/published standards, might need to be cost recovered.

D1.4
If requested by an organization; provide dedicated internet bandwidth on cost recovery basis.(i.e. VPN, leased-lines, dedicated VSAT capacity to corporate facilities)

Service Catalogue Category
Technical support
The service provider will be responsible for the operations of all hardware, software and network equipment and service availability throughout the project duration. The ETC Coordinator is the focal point for technical support issues.
Cost to service recipients
D1.1, D1.2, D1.3
No cost of service during project.

D1.4
Full cost recovery. Cost for the infrastructure and connectivity might need to be cost recovered, and wil be determined on case by case basis and on a pre-agreed arrangement.
Specifications for end-user terminals

D1.1, D1.2, D1.3
PC/Laptop Wi-Fi enabled.

D1.4
Specifications for inter-building connectivity and Inter-Agency configuration at central site will be needed, but depends on many factors, so will need to be determined on a case by case basis. Typically this requires wireless inter-building link and central Inter-Agency configuration that support dedicated bandwidth.

Responsibilities of service recipients

Organizations need to provide end-user devices and handle support of ICT equipment and applications for individual organization staff. (PCs, laptop, printers and applications including anti-virus software)

Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Emergency Telecommunications Cluster Lead Agency, Ericsson Response, emergency.lu
Comments

D1.4
Done in a number of emergencies based on cost share agreement. Often local ISP and/or VSAT. NetHope uses this concept for service provision.

Sponsoring agency/ MoU
Local ETC Coordinator
Provider contact details
Local ETC Coordinator
Dependencies
Authorisation from local government might be required.

D1.3, D1.4
Local topology may prevent linking in some situation
Time for service delivery after activation
D1.1
Within 24 hours

D1.2
Initially within 4-7 days and coverage progressively expanded

D1.3
4 weeks

D1.4
1-4 weeks after request (pre-requisite: service D1.3 is operational)
Purpose
Humanitarian workers need to constantly be connected to internet in order to send and receive data traffic/e-mail
This service has a landing page?
Off
Service summary text
Shared internet connectivity distributed in an internet cafe as well as wider coverage within a common office area. Depending on available bandwidth, some services might be restricted. Access could be provided trough a self registration system or a secret password system.
Standard features
Shared bandwidth
Optional features
Dedicated bandwidth
Deactivation trigger

Reliable data connectivity is established/re-established or emergency project completed and services are decommissioned or hand-over arrangements established (MOU)

Activation trigger

- Emergency declared and ETC activated.
- Assessment confirmed no reliable data connectivity is available or services required in a new location where there is no reliable data connectivity.

D1.4
On request of individual organization(s)

Details of service level
TBC
Service Description Status
Final

Data Connectivity including Internet Access

Ref. Number
D1.0
Private
Public
Standard/Optional service
Standard
Activation time
Within 24h
Description

Shared basic internet connectivity distributed from a single location (internet cafe). The solution will provide WLAN standard IEEE 802.11b/g. Access only to cooperate webmail. Using portable high-speed data satellite terminals or through local broadband links if available.

Service Catalogue Category
Technical support
The service provider will be responsible for the operations of all hardware, software and network equipment and service availability throughout the project duration. The ETC Coordinator is the focal point for technical support issues.
Cost to service recipients
No cost of the service during the project
Specifications for end-user terminals

Wi-Fi enabled device. WLAN standard IEEE 802.11b/g. Traffic filtering Firewall, only critical traffic allowed.

Responsibilities of service recipients

Organizations need to provide end-user devices and handle support of ICT equipment and applications for individual organization staff.

Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Emergency.lu, Ericsson Response, Swedish Civil Contingencies Agency (MSB)
Sponsoring agency/ MoU
World Food Programme
Provider contact details
Local ETC Coordinator
Dependencies
Authorisation from local government might be required
Time for service delivery after activation
Service available within 24 hrs. after activation/granted access
Purpose
Humanitarian workers need to constantly be connected to internet in order to send and receive data traffic/e-mail
This service has a landing page?
Off
Service summary text
Shared basic internet connectivity distributed from a single location (internet cafe). Access to corporate webmail only.Service is available for a selected list of users only.

- Level 3 description (draft)

- GATR Setup description
- GATR Setup checklist
Standard features
- Secured and encrypted Wi-Fi network distributed from a single location (Internet café).
- Shared bandwidth.
- Basic fax services (via scan – email).

Available for a selected list of users only.
Deactivation trigger

Reliable data connectivity is established/re-established or emergency project completed and services are decommissioned or hand-over arrangements established (MOU)

Activation trigger

Emergency declared and ETC activated. Assessment confirmed no reliable data connectivity is available or services required in a new location where there is no reliable data connectivity.

Service Description Status
Final