Ref. Number
Standard/Optional service
Optional – Data services and rates can include the following, depending on the technology or combination of technologies that are deployed: GSM – EDGE peak data rates of up to 473.6 kbit/s for 8 timeslots in packet mode (local) WCDMA – HSPA peak
Activation time
Within 2 weeks
Service summary text
Establish a dedicated GSM/WCDMA/LTE mobile network to be used by the humanitairan workers in the operational area(s).
To provide humanitarian workers with critical voice communication solutions to support response activities, when local mobile networks are unavailable, saturated or insecure.

Establishing a dedicated GSM/WCDMA/LTE mobile network for use by humanitarian workers in the operational area(s). Offered for a limited period up to six months, or until the local GSM/WCDMA/LTE networks are restored and operational. Local voice connectivity between those registered in the GSM/WCDMA/LTE network, as well as voice connectivity to the PBX if a connection to the UN DPKO base in Brindisi, Italy is provided.

Service Description Status
Standard features
Optional features
Dedicated voice connectivity
Details of service level
Activation trigger

Emergency has resulted in disruption, unavailability, insecurity, or saturation of local GSM/WCDMA/LTE networks or no reliable voice connectivity available in the area

Deactivation trigger

Local GSM/WCDMA/LTE network services fully restored and reliable voice connectivity is established or mission completed

Time for service delivery after activation
Two weeks
Authorisation from local government to use the GSM/WCDMA/LTE frequencies in the country is needed. This will depend on whether we have any agreement with a service provider to connect to the international phone network. There are a lot of dependencies here, including satellite bandwidth that needs to be considered. This type of connection would also depend on the switching capacity available by the provider.

Data rates are listed as local, as any backhaul data (i.e. international or transmission via satellite outside of the local area) are dependent on bandwidth available for transmission.

Local switching capacities, number of channels and coverage area will depend on the number of radios deployed and local topography. Standard switching capacity will be thousands of calls with hundreds of channels available. The coverage area of one cell has a radius of approximately 10 km (antenna height and line-of-site will also affect this). Additional cells can expand this coverage via microwave links and additional RBS radio equipment.
Responsibilities of service recipients

SIM cards for the ETC GSM/WCDMA/LTE system will be provided. Organizations will need to provide suitable phones handsets (GSM/WCDMA/LTE) These may be provided in some cases.

Specifications for end-user terminals

End user devices with GSM/WCDMA/LTE compatibility. Ericsson Response will provide SIM cards for handsets (terminals). All devices must be unlocked (i.e. not locked to a specific provider network) and have a removable SIM. Where possible through vendor donations, Ericsson Response will provide a limited number of handsets and/or devices.

Cost to service recipients
No cost for the local services during project duration. Costs of long distance calls will need to be covered by each organisation either directly to the network supplier or on a cost recovery basis.
Technical support
The service provider will be responsible for the operations of all hardware, software and network equipment and service availability throughout the project duration. The ETC Coordinator is the focal point for technical support issues.
Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Ericsson Response
Provider contact details
Local ETC Coordinator
Sponsoring agency/ MoU
World Food Programme

Has been provided as an optional service in a number of emergencies.