Ref. Number
Standard/Optional service
D1.1, D1.2, D1.3 Standard D1.4 Optional
Activation time
Within 1st week and progressively expanded
Service summary text
Shared internet connectivity distributed in an internet cafe as well as wider coverage within a common office area. Depending on available bandwidth, some services might be restricted. Access could be provided trough a self registration system or a secret password system.
Humanitarian workers need to constantly be connected to internet in order to send and receive data traffic/e-mail

Shared basic internet connectivity distributed from a single location (internet cafe). Access to corporate webmail only. Using portable high-speed data satellite terminals or though local broadband links if available.

Shared internet connectivity (VSAT, terrestrial, ISP) distributed in an internet cafe as well as wider coverage within a common office area. Depending on available bandwidth, some services might be restricted.The WIDER solution is used as the local area network, and provides network administration serving as a distribution point for internet access. It is used for user authentication (registration) and account management (security), usage data and statistics collection (user and network performance), and alarms and fault management (network status). It uses access points (APs) to distribute the network connectivity to the camp/office environment. The coverage area depends on the placement and number of AP’s connected. Typically an AP has a coverage area of a 100m radius. Several APs can cover a larger area, including an office or camp environment. As well some VLANs are designated for different organizations to ease connectivity to their respective internal network.

Shared internet connectivity distributed to the offices of the individual organizations within the operational area. Hardware as per agreed/published standards, might need to be cost recovered.

If requested by an organization; provide dedicated internet bandwidth on cost recovery basis.(i.e. VPN, leased-lines, dedicated VSAT capacity to corporate facilities)

Service Description Status
Standard features
Shared bandwidth
Optional features
Dedicated bandwidth
Details of service level
Activation trigger

- Emergency declared and ETC activated.
- Assessment confirmed no reliable data connectivity is available or services required in a new location where there is no reliable data connectivity.

On request of individual organization(s)

Deactivation trigger

Reliable data connectivity is established/re-established or emergency project completed and services are decommissioned or hand-over arrangements established (MOU)

Time for service delivery after activation
Within 24 hours

Initially within 4-7 days and coverage progressively expanded

4 weeks

1-4 weeks after request (pre-requisite: service D1.3 is operational)
Authorisation from local government might be required.

D1.3, D1.4
Local topology may prevent linking in some situation
Responsibilities of service recipients

Organizations need to provide end-user devices and handle support of ICT equipment and applications for individual organization staff. (PCs, laptop, printers and applications including anti-virus software)

Specifications for end-user terminals

D1.1, D1.2, D1.3
PC/Laptop Wi-Fi enabled.

Specifications for inter-building connectivity and Inter-Agency configuration at central site will be needed, but depends on many factors, so will need to be determined on a case by case basis. Typically this requires wireless inter-building link and central Inter-Agency configuration that support dedicated bandwidth.

Cost to service recipients
D1.1, D1.2, D1.3
No cost of service during project.

Full cost recovery. Cost for the infrastructure and connectivity might need to be cost recovered, and wil be determined on case by case basis and on a pre-agreed arrangement.
Technical support
The service provider will be responsible for the operations of all hardware, software and network equipment and service availability throughout the project duration. The ETC Coordinator is the focal point for technical support issues.
Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Emergency Telecommunications Cluster Lead Agency, Ericsson Response,
Provider contact details
Local ETC Coordinator
Sponsoring agency/ MoU
Local ETC Coordinator

Done in a number of emergencies based on cost share agreement. Often local ISP and/or VSAT. NetHope uses this concept for service provision.