Emergency response services

Two-way VHF and HF radio networks to cover common operational areas.

Common Security Telecommunications Assessment

Ref. Number
C1.0

 

Assessment of common security telecommunication infrastructure needs for Humanitarian community.

Private
Public
Activation time
1st Week
Description

The purpose of the security telecommunications assessment is to identify the current status of communications infrastructure within the operational theatre. Once completed, the assessment will identify gaps within the telecommunication infrastructure and based on those gaps will develop recommendations which form the basis for the provision of a common security communications backbone and also identify other potential projects.

Service Catalogue Category
Technical support
Local ETC Coordinator
Cost to service recipients
No cost of the service during the project
Specifications for end-user terminals

The IM services are in line with the "Operational guidance on responsibilities of cluster/sector leads and OCHA in Information Management", "intended for use at the country level to help Cluster/Sector leads, OCHA and humanitarian partners ensure that relevant information related to a humanitarian emergency is provided to the right person at the right time in a usable form to facilitate situation understanding and decision-making".

Responsibilities of service recipients

To ensure their security communications capacity and requirements are communicated/made known to the assessment team for inclusion in the report.

Name of provider(s)
Local cluster lead
Provider contact details
global.etc@wfp.org
Dependencies
I1.0 ICT Humanitarian Emergency Platform
Time for service delivery after activation
Basic services could be provided within 48 hours subject to nonexisting security telecommunication infrastructure in the area of operations. Report is prepared and disseminated within XXX days.
Purpose
Identify gaps and requirements for enabling MOSS compliance (please see MOSS documentation for details). Identify existing resource gaps and requirements.
This service has a landing page?
On
Service summary text
Assessment of common security telecommunication infrastructure needs for Humanitarian community.
Standard features
Prepare a report that describes the present status of and recommendations on: VHF network - Frequency allocations - Coverage and capacity - Usage (no. organizations/users, operational schedule) - Regulatory UHF network - Frequency allocations - Coverage and capacity - Usage (no. organizations/users, operational schedule) - Regulatory HF network - Frequency allocations - Coverage and capacity - Usage (no. organizations/users, operational schedule) - Regulatory Satellite phone - Network availability identification and any restrictions (Thuraya, Iridium, etc). Radio Rooms - Capacity of agencies - Trained qualified staff Review of MOSS situation and requirements Importation, licensing and other regulatory requirements ETC coordination through local/global working groups.
Activation trigger

Emergency declared and activated.

Details of service level
The assessment is based on the Assessment Report template and will cover all the relevant items in the assessment checklist
Service Description Status
Final

Radio Programming

Ref. Number
S4.0
Private
Public
Standard/Optional service
Standard
Activation time
1st week
Description

A service desk will provide configuration of handheld and mobile radios. The service will be limited to support specific brands and models

Service Catalogue Category
Technical support
The ETC Coordinator is the focal point for technical support issues
Cost to service recipients
No cost
Specifications for end-user terminals

TBC

Responsibilities of service recipients

Provide end-user devices, installation or maintenance of radio equipment or electrical power equipment/generators for any individual organization

Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Emergency Telecommunications Cluster Lead Agency
Sponsoring agency/ MoU
World Food Programme
Provider contact details
Local ETC Coordinator
Dependencies
This service will depend on importation and frequency agreement with the host government. In exceptional cases often based on government regulations, the UHF band will be used. Geographical obstacles might also limit the area covered.
Time for service delivery after activation
First week
Purpose
Radios need to have the correct configuration to be able to be used within the common radio system
This service has a landing page?
Off
Service summary text
Programming of radios or other equipment (as per standard) belonging to individual organizations to be provided on best effort basis.
Standard features
Configuration of handheld and mobile radio equipment.
Optional features
Not applicable
Deactivation trigger

Country specific MOSS requirement

Activation trigger

Country specific MOSS requirement

Details of service level
Not applicable
Service Description Status
Final

Radio Training

Ref. Number
S3.0
Private
Public
Standard/Optional service
Standard
Activation time
3rd week
Description

A dedicated radio trainer is deployed to give operators and users skills to use radio equipment properly

Service Catalogue Category
Technical support
The ETC Coordinator is the focal point for technical support issues
Cost to service recipients
No cost of the service during the project
Specifications for end-user terminals

VHF: 136-174MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms) UHF: 403-470MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

Responsibilities of service recipients

Provide end-user devices, installation or maintenance of radio equipment for any individual organization

Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Emergency Telecommunications Cluster Lead Agency
Sponsoring agency/ MoU
World Food Programme
Provider contact details
Local ETC Coordinator
Time for service delivery after activation
Third week
Purpose
Radio operators and humanitarian workers need to have knowledge about handling and use of radio equipment
This service has a landing page?
Off
Service summary text
Provide training for radio operators and radio users.
Standard features
Training provided through class room sessions
Training through individual instructions.
Deactivation trigger

Country specific MOSS requirement

Activation trigger

Country specific MOSS requirement

Service Description Status
Final

Communications Centre (COMCEN)

Ref. Number
S2.0
Private
Public
Standard/Optional service
Standard
Activation time
1st week
Description

A fully operational Communications Center, including necessary radio equipment, independent power supply and a sufficient number of trained staff

Service Catalogue Category
Technical support
The ETC Coordinator is the focal point for technical support issues
Cost to service recipients
No cost of the service during the project
Specifications for end-user terminals

VHF: 136-174MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

UHF: 403-470MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

Responsibilities of service recipients

Provide end-user devices, installation and maintenance of radio equipment for any individual organization

Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Emergency Telecommunications Cluster Lead Agency
Sponsoring agency/ MoU
World Food Programme
Provider contact details
Local ETC Coordinator
Dependencies
This service will depend on importation and frequency agreement with the host government. In exceptional cases often based on government regulations, the UHF band will be used. Geographical obstacles might also limit the area covered.
Time for service delivery after activation
First week
Purpose
Humanitarian workers need to constantly have a single point of contact for security calls and other services
This service has a landing page?
Off
Service summary text
Establish and maintain COMCEN(s) operating as per country MOSS standards
Standard features
- Radio traffic is monitored and responded to, on a scheduled (up to 24/7) basis – this ensures that emergency calls are effectively serviced
- Responding to scheduled radio checks from all users
Optional features
Not applicable
Deactivation trigger

Country specific MOSS requirement

Activation trigger

Country specific MOSS requirement

Details of service level
Not applicable
Service Description Status
Final

Extended coverage of a common operational area

Ref. Number
S1.2
Private
Public
Standard/Optional service
Standard
Activation time
3rd week
Description

Extended coverage within Common Operational Areas, including dedicated channels

Service Catalogue Category
Technical support
The service provider will be responsible for the operations of all hardware, software and network equipment and service availability throughout the project duration. The ETC Coordinator is the focal point for technical support issues
Cost to service recipients
No cost of the service during the project
Specifications for end-user terminals

VHF: 136-174MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

UHF: 403-470MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

Responsibilities of service recipients

Provide end-user devices, installation or maintenance of radio equipment or electrical power equipment/generators for any Individual organization

Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Emergency Telecommunications Cluster Lead Agency, Ericsson Response, emergency.lu
Sponsoring agency/ MoU
World Food Programme
Provider contact details
Local ETC Coordinator
Dependencies
This service will depend on importation and frequency agreement with the host government. In exceptional cases often based on government regulations, the UHF band will be used. Geographical obstacles might also limit the area covered.
Time for service delivery after activation
Second week
Purpose
Humanitarian workers need to constantly be contactable as well as have the facility to contact the main office and each other within an operational area
This service has a landing page?
Off
Service summary text
Establish and maintain an independent security communications network with coverage of common operational areas
Standard features
Provide an independent security communications network with coverage of common operational areas to allow humanitarian workers to communicate with each other, with offices and vehicles
Optional features
Not applicable
Deactivation trigger

Country specific MOSS requirement

Activation trigger

Country specific MOSS requirement

Details of service level
Not applicable
Service Description Status
Final

Basic coverage of a common operational area

Ref. Number
S1.1
Private
Public
Standard/Optional service
Standard
Activation time
1st week
Description

Basic coverage around the main operational center. This service may require re-programming of the equipment

Service Catalogue Category
Technical support
The service provider will be responsible for the operations of all hardware, software and network equipment and service availability throughout the project duration. The ETC Coordinator is the focal point for technical support issues
Cost to service recipients
No cost of the service during the project
Specifications for end-user terminals

VHF: 136-174MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

UHF: 403-470MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

Responsibilities of service recipients

Provide end-user devices, installation or maintenance of radio equipment for any individual organization

Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Emergency Telecommunications Cluster Lead Agency, Ericsson Response, emergency.lu
Sponsoring agency/ MoU
World Food Programme
Provider contact details
Local ETC Coordinator
Dependencies
This service will depend on importation and frequency agreement with the host government. In exceptional cases often based on government regulations, the UHF band will be used. Geographical obstacles might also limit the area covered
Time for service delivery after activation
First week
Purpose
Humanitarian workers need to constantly be contactable as well as have the facility to contact the main office and each other within an operational area
This service has a landing page?
Off
Service summary text
Establish and maintain an independent security communications network with coverage of Common Operational Areas
Standard features
Provide an independent security communications network with coverage of common operational areas to allow humanitarian workers to communicate with each other, with offices and vehicles
Optional features
Not applicable
Deactivation trigger

Country specific MOSS requirement

Activation trigger

Country specific MOSS requirement

Details of service level
Not applicable
Service Description Status
Final

Independent security communications network with coverage of a limited area

Ref. Number
S1.0
Private
Public
Standard/Optional service
Standard
Activation time
1st day
Description

"Simplex" operation on pre-defined emergency channels. Pre-programming of radios to the correct frequency prior to departure is required.

Service Catalogue Category
Technical support
The ETC Coordinator is the focal point for technical support issues
Cost to service recipients
No cost
Specifications for end-user terminals

VHF: 136-174MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

UHF: 403-470MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

Responsibilities of service recipients

Provide end-user devices, installation and maintenance of radio equipment for any individual organization

Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Emergency Telecommunications Cluster Lead Agency
Sponsoring agency/ MoU
World Food Programme
Provider contact details
Local ETC Coordinator
Dependencies
This service will depend on importation and frequency agreement with the host government. In exceptional cases often based on government regulations, the UHF band will be used. Geographical obstacles might also limit the area covered.
Time for service delivery after activation
Available as soon as the end user terminals have been programmed
Purpose
Humanitarian workers need to constantly be contactable as well as have the facility to contact the main office and each other within an operational area
This service has a landing page?
On
Service summary text
Establish and maintain an independent security communications network with coverage of a limited area
Standard features
Provide an independent security communication with coverage of limited areas to allow humanitarian workers to communicate with each other
Optional features
Not applicable
Deactivation trigger

Country specific MOSS requirement

Activation trigger

Country specific MOSS requirement

Details of service level
Not applicable
Service Description Status
Final