Ref. Number
Standard/Optional service
Activation time
1st week
Service summary text
Programming of radios or other equipment (as per standard) belonging to individual organizations to be provided on best effort basis.
Radios need to have the correct configuration to be able to be used within the common radio system

A service desk will provide configuration of handheld and mobile radios. The service will be limited to support specific brands and models

Service Description Status
Standard features
Configuration of handheld and mobile radio equipment.
Optional features
Not applicable
Details of service level
Not applicable
Activation trigger

Country specific MOSS requirement

Deactivation trigger

Country specific MOSS requirement

Time for service delivery after activation
First week
This service will depend on importation and frequency agreement with the host government. In exceptional cases often based on government regulations, the UHF band will be used. Geographical obstacles might also limit the area covered.
Responsibilities of service recipients

Provide end-user devices, installation or maintenance of radio equipment or electrical power equipment/generators for any individual organization

Specifications for end-user terminals


Cost to service recipients
No cost
Technical support
The ETC Coordinator is the focal point for technical support issues
Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Emergency Telecommunications Cluster Lead Agency
Provider contact details
Local ETC Coordinator
Sponsoring agency/ MoU
World Food Programme