Ref. Number: 
Standard/Optional service: 
Activation time: 
1st week
Service summary text: 
Programming of radios or other equipment (as per standard) belonging to individual organizations to be provided on best effort basis.
Radios need to have the correct configuration to be able to be used within the common radio system

A service desk will provide configuration of handheld and mobile radios. The service will be limited to support specific brands and models

Service Description Status: 
Standard features: 
Configuration of handheld and mobile radio equipment.
Optional features: 
Not applicable
Details of service level: 
Not applicable
Activation trigger: 

Country specific MOSS requirement

Deactivation trigger: 

Country specific MOSS requirement

Time for service delivery after activation: 
First week
This service will depend on importation and frequency agreement with the host government. In exceptional cases often based on government regulations, the UHF band will be used. Geographical obstacles might also limit the area covered.
Responsibilities of service recipients: 

Provide end-user devices, installation or maintenance of radio equipment or electrical power equipment/generators for any individual organization

Specifications for end-user terminals: 


Cost to service recipients: 
No cost
Technical support: 
The ETC Coordinator is the focal point for technical support issues
Maintenance arrangements: 
Same as Technical Support, see above
Name of provider(s): 
Emergency Telecommunications Cluster Lead Agency
Provider contact details: 
Local ETC Coordinator
Sponsoring agency/ MoU: 
World Food Programme