Ref. Number
Standard/Optional service
Activation time
1st week
Service summary text
Establish and maintain an independent security communications network with coverage of Common Operational Areas
Humanitarian workers need to constantly be contactable as well as have the facility to contact the main office and each other within an operational area

Basic coverage around the main operational center. This service may require re-programming of the equipment

Service Description Status
Standard features
Provide an independent security communications network with coverage of common operational areas to allow humanitarian workers to communicate with each other, with offices and vehicles
Optional features
Not applicable
Details of service level
Not applicable
Activation trigger

Country specific MOSS requirement

Deactivation trigger

Country specific MOSS requirement

Time for service delivery after activation
First week
This service will depend on importation and frequency agreement with the host government. In exceptional cases often based on government regulations, the UHF band will be used. Geographical obstacles might also limit the area covered
Responsibilities of service recipients

Provide end-user devices, installation or maintenance of radio equipment for any individual organization

Specifications for end-user terminals

VHF: 136-174MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

UHF: 403-470MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

Cost to service recipients
No cost of the service during the project
Technical support
The service provider will be responsible for the operations of all hardware, software and network equipment and service availability throughout the project duration. The ETC Coordinator is the focal point for technical support issues
Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Emergency Telecommunications Cluster Lead Agency, Ericsson Response,
Provider contact details
Local ETC Coordinator
Sponsoring agency/ MoU
World Food Programme