Ref. Number
Standard/Optional service
Activation time
1st week
Service summary text
Establish and maintain COMCEN(s) operating as per country MOSS standards
Humanitarian workers need to constantly have a single point of contact for security calls and other services

A fully operational Communications Center, including necessary radio equipment, independent power supply and a sufficient number of trained staff

Service Description Status
Standard features
- Radio traffic is monitored and responded to, on a scheduled (up to 24/7) basis – this ensures that emergency calls are effectively serviced
- Responding to scheduled radio checks from all users
Optional features
Not applicable
Details of service level
Not applicable
Activation trigger

Country specific MOSS requirement

Deactivation trigger

Country specific MOSS requirement

Time for service delivery after activation
First week
This service will depend on importation and frequency agreement with the host government. In exceptional cases often based on government regulations, the UHF band will be used. Geographical obstacles might also limit the area covered.
Responsibilities of service recipients

Provide end-user devices, installation and maintenance of radio equipment for any individual organization

Specifications for end-user terminals

VHF: 136-174MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

UHF: 403-470MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

Cost to service recipients
No cost of the service during the project
Technical support
The ETC Coordinator is the focal point for technical support issues
Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Emergency Telecommunications Cluster Lead Agency
Provider contact details
Local ETC Coordinator
Sponsoring agency/ MoU
World Food Programme