Ref. Number: 
S2.0
Standard/Optional service: 
Standard
Activation time: 
1st week
Service summary text: 
Establish and maintain COMCEN(s) operating as per country MOSS standards
Purpose: 
Humanitarian workers need to constantly have a single point of contact for security calls and other services
Description: 

A fully operational Communications Center, including necessary radio equipment, independent power supply and a sufficient number of trained staff

Service Description Status: 
Final
Standard features: 
- Radio traffic is monitored and responded to, on a scheduled (up to 24/7) basis – this ensures that emergency calls are effectively serviced - Responding to scheduled radio checks from all users
Optional features: 
Not applicable
Details of service level: 
Not applicable
Activation trigger: 

Country specific MOSS requirement

Deactivation trigger: 

Country specific MOSS requirement

Time for service delivery after activation: 
First week
Dependencies: 
This service will depend on importation and frequency agreement with the host government. In exceptional cases often based on government regulations, the UHF band will be used. Geographical obstacles might also limit the area covered.
Responsibilities of service recipients: 

Provide end-user devices, installation and maintenance of radio equipment for any individual organization

Specifications for end-user terminals: 

VHF: 136-174MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

UHF: 403-470MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

Cost to service recipients: 
No cost of the service during the project
Technical support: 
The ETC Coordinator is the focal point for technical support issues
Maintenance arrangements: 
Same as Technical Support, see above
Name of provider(s): 
Emergency Telecommunications Cluster Lead Agency
Provider contact details: 
Local ETC Coordinator
Sponsoring agency/ MoU: 
World Food Programme