Ref. Number
Standard/Optional service
Activation time
1st day
Service summary text
Establish and maintain an independent security communications network with coverage of a limited area
Humanitarian workers need to constantly be contactable as well as have the facility to contact the main office and each other within an operational area

"Simplex" operation on pre-defined emergency channels. Pre-programming of radios to the correct frequency prior to departure is required.

Service Description Status
Standard features
Provide an independent security communication with coverage of limited areas to allow humanitarian workers to communicate with each other
Optional features
Not applicable
Details of service level
Not applicable
Activation trigger

Country specific MOSS requirement

Deactivation trigger

Country specific MOSS requirement

Time for service delivery after activation
Available as soon as the end user terminals have been programmed
This service will depend on importation and frequency agreement with the host government. In exceptional cases often based on government regulations, the UHF band will be used. Geographical obstacles might also limit the area covered.
Responsibilities of service recipients

Provide end-user devices, installation and maintenance of radio equipment for any individual organization

Specifications for end-user terminals

VHF: 136-174MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

UHF: 403-470MHz, 12.5kHZ channel spacing, Sel-5 (EEA 40ms)

Cost to service recipients
No cost
Technical support
The ETC Coordinator is the focal point for technical support issues
Maintenance arrangements
Same as Technical Support, see above
Name of provider(s)
Emergency Telecommunications Cluster Lead Agency
Provider contact details
Local ETC Coordinator
Sponsoring agency/ MoU
World Food Programme