Including help desk for technical assistance. 

Ref. Req. Time Title Description
CS1.0 Standard 1st week Help Desk

A helpdesk dedicated to support users on technical and user related errors on handheld ICT equipment. The helpdesk can give both hands-on support and guidance how to solve problems. There will be a reception with scheduled opening hours and a ticketing system to make sure that all issues will be properly handled. The helpdesk will be available for humanitarian workers from UN agencies and NGOs.

CS2.0 Standard 1st week Basic Business Services

A centralized service that provides access to printer, scanner, copy machine and fax machine. Standard A4 paper and toner/ink is included. Service is available for staff from UN Agencies and NGOs.

CS3.0 Optional 3rd week Large scale printing, copying and scanning facility

A centralized service that provides access to printer and scanner size A3. Standard A3 paper and toner/ink is included. Service is available for staff from UN Agencies and from NGOs.

CS4.0 Optional 1st week Charging station

A centralized service that provides access to 230V EU type power outlets.