Capacity building services

Including help desk for technical assistance. 

Charging station

Ref. Number
CS4.0
Private
Public
Standard/Optional service
Optional
Activation time
1st week
Description

A centralized service that provides access to 230V EU type power outlets.

Service Catalogue Category
Technical support
Customer service 1.0 help desk
Cost to service recipients
No cost of service during project.
Responsibilities of service recipients

Service recipients need to bring chargers for devices.

Maintenance arrangements
Not applicable
Time for service delivery after activation
First week
Purpose
Humanitarian workers need to charge batteries in portable devices such as laptops and mobile phones
This service has a landing page?
Off
Service summary text
Charging station for portable devices such as laptops, tablets and mobile phones. 230v EU type power outlets will be provided.
Standard features
Provision of 230V EU power outlets
Deactivation trigger

Emergency project completed and services are decommissioned or hand-over arrangements established (MOU) or reliable electrical power established.

Activation trigger

Emergency declared and no reliable electrical power available.

Service Description Status
Final

Large scale printing, copying and scanning facility

Ref. Number
CS3.0
Private
Public
Standard/Optional service
Optional
Activation time
3rd week
Description

A centralized service that provides access to printer and scanner size A3. Standard A3 paper and toner/ink is included. Service is available for staff from UN Agencies and from NGOs.

Service Catalogue Category
Technical support
Customer service 1.0 help desk
Cost to service recipients
On cost recovery
Specifications for end-user terminals

Service recipients need to save and bring digital files on standard media e.g. CD/DVD or external memory devices with USB 1.0 or 2.0 connections.

Responsibilities of service recipients

Not applicable

Maintenance arrangements
Not applicable
Dependencies
Voice and data services at least level D1.1 and D2.1 established. Customer Service 1.0 established.
Time for service delivery after activation
Third week
Purpose
Humanitarian workers need facilities that allow them to print, copy or scan documents larger than A4
This service has a landing page?
Off
Service summary text
Large scale printing and scanning facility (larger than A4 format)
Standard features
- Provision of b/w printer size A3
- Provision of scanner size A3
- Provision of b/w copy machine size A3
Optional features
- Provision of colour printer size A3
- Provision of colour copy machine size A3
Deactivation trigger

Emergency project completed and services are decommissioned or hand-over arrangements established (MOU)

Activation trigger

Service requested from one or more organizations.

Service Description Status
Final

Basic Business Services

Ref. Number
CS2.0
Private
Public
Standard/Optional service
Standard
Activation time
1st week
Description

A centralized service that provides access to printer, scanner, copy machine and fax machine. Standard A4 paper and toner/ink is included. Service is available for staff from UN Agencies and NGOs.

Service Catalogue Category
Technical support
Customer service 1.0 help desk
Cost to service recipients
No cost of the service during the project
Specifications for end-user terminals

Service recipients need to save and bring digital files on standard media e.g. CD/DVD or external memory devices with USB 1.0 or 2.0 connections.

Responsibilities of service recipients

Not applicable

Maintenance arrangements
Not applicable
Dependencies
Voice and data services at least level D1.1 and D2.1 established.
Time for service delivery after activation
First week
Purpose
Humanitarian workers need facilities that allow them to print, scan, copy and fax documents.
This service has a landing page?
Off
Service summary text
Basic business services including basic printing, scanning, copying and fax services.
Standard features
- Provision of b/w printer size A4
- Provision of scanner size A4
- Provision of b/w copy machine size A4
- Assist users to connect to a printer
- Provision of fax machine size A4
Optional features
- Provision of colour printer size A4
- Provision of colour copy machine size A4
Deactivation trigger

Emergency project completed and services are decommissioned or hand-over arrangements established (MOU)

Activation trigger

Emergency declared and ETC activated

Service Description Status
Final

Help Desk

Ref. Number
CS1.0
Private
Public
Standard/Optional service
Standard
Activation time
1st week
Description

A helpdesk dedicated to support users on technical and user related errors on handheld ICT equipment. The helpdesk can give both hands-on support and guidance how to solve problems. There will be a reception with scheduled opening hours and a ticketing system to make sure that all issues will be properly handled. The helpdesk will be available for humanitarian workers from UN agencies and NGOs.

Service Catalogue Category
Technical support
Not applicable
Cost to service recipients
No cost of the service during the project
Specifications for end-user terminals

- PC with Windows XP, Vista or 7
- Microsoft Office 2003-2010
- Blackberry, iPhone, Windows Phone, Android phones
- Other brands, models and soft wares are supported on a best effort basis.
- Cameras and GPS devices are supported on a best effort basis due to the huge amount of brands and models available.

Responsibilities of service recipients

- Recipients need to provide chargers/batteries for devices and cables/software to connect cameras and GPS devices to a laptop.
- Recipients need to provide valid license keys for any licensed software to be installed.

Maintenance arrangements
Not applicable
Name of provider(s)
Swedish Civil Contingencies Agency (MSB)
Dependencies
Voice and Data services at least level D1.0 and D2.0 established.
Time for service delivery after activation
First week
Purpose
Humanitarian workers need support to solve technical errors on laptops, cell/smart phones, cameras and GPS devices. They also need support with correct usage of equipment.
This service has a landing page?
Off
Service summary text
Establishing a pre-determined help desk system that provides basic ICT support services related to the provided ETC services (connecting to the network, printers) on best effort basis.
Standard features
- Assist users with connecting to the ETC network
- Support users on hardware and software related errors
- Installation of software
- Assist users with connecting to a printer
- Guide users on how to use scanners and copy machines
- Guide users on how to use common software e.g. Word, Excel, PowerPoint
- Erase viruses from computers and external memory devices
- Assist with downloading coordinates from GPS to computer
- Assist with downloading photos from camera to computer
Deactivation trigger

Emergency project completed and services are decommissioned or hand-over arrangements established (MOU)

Activation trigger

Emergency declared and ETC activated

Details of service level
Not applicable
Service Description Status
Final