Ref. Number: 
CS2.0
Standard/Optional service: 
Standard
Activation time: 
1st week
Service summary text: 
Basic business services including basic printing, scanning, copying and fax services.
Purpose: 
Humanitarian workers need facilities that allow them to print, scan, copy and fax documents.
Description: 

A centralized service that provides access to printer, scanner, copy machine and fax machine. Standard A4 paper and toner/ink is included. Service is available for staff from UN Agencies and NGOs.

Service Description Status: 
Final
Standard features: 
- Provision of b/w printer size A4 - Provision of scanner size A4 - Provision of b/w copy machine size A4 - Assist users to connect to a printer - Provision of fax machine size A4
Optional features: 
- Provision of colour printer size A4 - Provision of colour copy machine size A4
Activation trigger: 

Emergency declared and ETC activated

Deactivation trigger: 

Emergency project completed and services are decommissioned or hand-over arrangements established (MOU)

Time for service delivery after activation: 
First week
Dependencies: 
Voice and data services at least level D1.1 and D2.1 established.
Responsibilities of service recipients: 

Not applicable

Specifications for end-user terminals: 

Service recipients need to save and bring digital files on standard media e.g. CD/DVD or external memory devices with USB 1.0 or 2.0 connections.

Cost to service recipients: 
No cost of the service during the project
Technical support: 
Customer service 1.0 help desk
Maintenance arrangements: 
Not applicable