Ref. Number
Standard/Optional service
Activation time
1st week
Service summary text
Basic business services including basic printing, scanning, copying and fax services.
Humanitarian workers need facilities that allow them to print, scan, copy and fax documents.

A centralized service that provides access to printer, scanner, copy machine and fax machine. Standard A4 paper and toner/ink is included. Service is available for staff from UN Agencies and NGOs.

Service Description Status
Standard features
- Provision of b/w printer size A4
- Provision of scanner size A4
- Provision of b/w copy machine size A4
- Assist users to connect to a printer
- Provision of fax machine size A4
Optional features
- Provision of colour printer size A4
- Provision of colour copy machine size A4
Activation trigger

Emergency declared and ETC activated

Deactivation trigger

Emergency project completed and services are decommissioned or hand-over arrangements established (MOU)

Time for service delivery after activation
First week
Voice and data services at least level D1.1 and D2.1 established.
Responsibilities of service recipients

Not applicable

Specifications for end-user terminals

Service recipients need to save and bring digital files on standard media e.g. CD/DVD or external memory devices with USB 1.0 or 2.0 connections.

Cost to service recipients
No cost of the service during the project
Technical support
Customer service 1.0 help desk
Maintenance arrangements
Not applicable