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From 21 October to 14 November 2025, the ETC/ETS annual user satisfaction surveys gathered feedback from 600 respondents across operations in Nigeria, Palestine, Sudan, Syria, and Ukraine, assessing services, coordination, information management, and overall cluster support effectiveness.
Two years since the Emergency Telecommunications Cluster (ETC) was activated in Gaza, the need for connectivity remains as urgent as ever.
Telecoms infrastructure across the Gaza Strip has been repeatedly damaged—even ruined—by the crisis that started on 07 October 2023.
Humanitarians face daily challenges to stay connected, to coordinate, to respond.
Updates from Rafah in Gaza.
A new radio transmitter powered by solar energy will enable humanitarians to better coordinate and deliver life-saving assistance.
Armed conflict between Palestinian militant groups and Israeli military forces began on 07 October 2023. The conflict has resulted in a dire and devastating humanitarian crisis and significant disruption to communications networks, ultimately impeding life-saving humanitarian operations.
?Gaza
Humanitarians continue to work in dire conditions without stable power or connectivity. ⚡️
Without these, they cannot know who needs what, where, or how to coordinate relief.
On World Humanitarian Day 2025, we honour the courage and commitment of humanitarian workers who risk everything to help others.