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The Emergency Telecommunication Cluster’s (ETC)Service Catalogue was first introduced in 2010 to capture the list of services the cluster could provide as part of an emergency response or preparedness activity.
The methodology for this self-paced course is one of progressive exposure to ETC services to affected populations and the associated project management principles. Case studies and examples are used throughout to provide context to the theory.
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Foundational course covering the basics of ETC services to affected populations |
From 21 October to 14 November 2025, the ETC/ETS annual user satisfaction surveys gathered feedback from 600 respondents across operations in Nigeria, Palestine, Sudan, Syria, and Ukraine, assessing services, coordination, information management, and overall cluster support effectiveness.
ETC Internet connectivity services are provided to humanitarian workers by the Emergency Telecommunications Cluster (ETC). ETC Infrastructure services are the property of the ETC and are to be used solely for purposes relating to humanitarian emergency operations.
“Do you have fever and a cough, or difficulty breathing?”
- A Category 3 Hurricane Windblown made landfall in the southern coast of Sorland on 24 September.
- The Emergency Telecommunications Cluster (ETC) was activated on 26 September to respond to this natural disaster.
As highlighted in the ETC2025 Strategy, the ETC is built on partnership. As such, it strives to involve a diverse and representative group of humanitarian actors, governments, and the private sector.
One month, two countries, 21 humanitarian partners ??
The ETC in Sudan has just concluded its large-scale assessment of access routes from the Chad border to the Darfur region.
Communications networks have been established by the ETC in Sudan to keep life-saving humanitarian assistance flowing.
The ongoing conflict had disrupted several networks that threatened vital humanitarian operations across the country.