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The Emergency Telecommunication Cluster’s (ETC)Service Catalogue was first introduced in 2010 to capture the list of services the cluster could provide as part of an emergency response or preparedness activity.
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Foundational course covering the basics of ETC services to affected populations |
The methodology for this self-paced course is one of progressive exposure to ETC services to affected populations and the associated project management principles. Case studies and examples are used throughout to provide context to the theory.
From 21 October to 14 November 2025, the ETC/ETS annual user satisfaction surveys gathered feedback from 600 respondents across operations in Nigeria, Palestine, Sudan, Syria, and Ukraine, assessing services, coordination, information management, and overall cluster support effectiveness.