Key Findings

The ETS User Feedback Survey resulted in an overall user satisfaction rate of 96% across the core ETS services (Internet connectivity and security telecommunications services) provided in North-East Nigeria. The survey highlighted:

• 88% satisfaction rate for Internet services.
• 88,5% satisfaction rate for VHF radio services
• 100% satisfaction rate for HF radio services.
• 100% satisfaction rate for satellite-based voice services.
• 100% satisfaction rate for radio training services.
• 100% satisfaction rate for radio programming services.