ETS user satisfaction survey September 2017- Report

Type
Report
Publication Date

Key Findings

The ETS User Feedback Survey resulted in an overall user satisfaction rate of 96% across the core ETS services (Internet connectivity and security telecommunications services) provided in North-East Nigeria. The survey highlighted:

  • 88% satisfaction rate for Internet services.
  • 88,5% satisfaction rate for VHF radio services
  • 100% satisfaction rate for HF radio services.
  • 100% satisfaction rate for satellite-based voice services.
  • 100% satisfaction rate for radio training services.
  • 100% satisfaction rate for radio programming services. 
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