ICT Emergency Management for Governments and Partners (ICT4Gov)

3 days

This is a three day Workshop that helps to:

  • Develop knowledge and skills to plan, implement and manage ICT solutions to support emergency preparedness and response
  • Enhance emergency preparedness and response through effective ICT services
  • Enhance collaboration and cooperation between government stakeholders and humanitarian responders in the area of ICT emergency preparedness and response

For information about upcoming sessions, see the Events Calendar

Supported by: 


Who should attend:

The course is targeted at relevant government entities such as the National Disaster Management Authorities (NDMA) and their partners, in particular:

  • Those responsible for coordinating the delivery of ICT services during emergencies
  • Those responsible for regulating ICT services or who have an impact on ICT functions

The course is delivered to a maximum of 20 participants.

Training goals:

The goal of this operational exercise is to broaden knowledge on the humanitarian context of emergency response and the Inter-Agency response mechanisms.

Course Curriculum



ICT Tools and TerminologyTo identify various ICT tools, their basic functions and define ICT terms used in the workshop.
Overview of Disasters and EmergenciesReview various types of disasters and the trends related to them.
Humanitarian Response to DisastersUnderstand the humanitarian context for emergency preparedness and response.
Humanitarian ICT ResponseReview humanitarian ICT preparedness and response frameworks, activities and past / current missions.
Emergency Management CycleAwareness of the phases involved in emergency management and activities associated with each phase.
Role of IT in Emergency ManagementDescribe ICT services and equipment that can support the various phases of emergency management.
Legal FrameworkAwareness of relevant international law related to humanitarian response as well as suggested governance approaches to disaster management.
Your National Disaster Management FrameworkOutline the NDMA mandate, organisational structure, operational mechanisms and linkages.
Personal Learning PlanDraft personal learning goals for the workshop.
Disaster Risk Assessment and ICT Capacity Gap AnalysisReview methodologies for disaster risk assessment, conducting ICT capacity analysis and discuss potential gaps that need to be addressed.
Risk ReductionReview risk reduction strategies and discuss those that can be applied in the country.
Monitoring and Early WarningBe aware of the importance of early warning and the indicators that are monitored.
Preparedness: Building CapacityDiscuss opportunities and considerations for building capacity in emergency preparedness.
Coordination FrameworksReview various models for coordination and their pros and cons.
Response Planning and BudgetingAdaptation of contingency plans or preparation of new plans and budgets when emergencies occur.
Operations ManagementDiscuss considerations in managing staff, equipment and finance during emergency response phase.
CommunicationsPlan for both internal and external communications during emergencies.
Tools for Communication and Information ManagementAwareness of ICT tools that support communication and information management.
Closure, Handover and Lessons LearnedDiscuss various emergency management endpoints, criteria for determining transition and review checklist for ICT emergency response closure and handover.
ICT Readiness for Business ContinuityReview ISO 27031 ICT Readiness for Business Continuity standard and how it can guide ICT organisations in improving their readiness to support overall business continuity.
Situational LeadershipReview and apply leadership styles given various situations.
Responsibilities of LeadersDiscuss and apply leadership responsibilities to various scenarios presented.
ICT Emergency Management Preparedness Plan

Draft a personal action plan that supports building the ICT emergency preparedness and response capacity.


Experienced instructors can be arranged through FITTEST Training Services.

Language Support

The student materials for this course are available in English, French and Spanish.  The instructor materials are available only in English.