ETC Coordination Course

6 days, for 12-20 participants in classroom with practical exercises, self-study modules to be completed PRIOR to course start.

As the provision and use of ICT services becomes more critical for effective humanitarian emergency response, so too is the effective leadership and coordination of providing these services. The ETC Coordination Course is designed to equip humanitarian responders with the knowledge and tools to enable them to coordinate, or support the coordination of, ETC or ETC like emergency operations. Prepared in close collaboration with a range of ETC humanitarian partners, this training will be held in Rome and is open to applications from UN agencies, stand-by partners and NGOs.

Objective: To equip humanitarian responders with the knowledge and tools to coordinate, or support the coordination of, ETC or ETC-like emergency operations. 


ICT / humanitarian responders who are likely to coordinate or support the coordination of humanitarian ICT emergency responses and / or related field projects.  Applicants should be experienced professionals with some experience of operating in an emergency response environment and who are capable and likely to be deployed to or support humanitarian emergencies in an ICT capacity.


During the training, participants will:

  • Develop a personal emergency preparedness and deployment plan
  • Develop a Concept of Operations (CONOPS) Plan based on inputs gathered
  • Present, pitch, negotiate and resolve conflicts in relation to the CONOPS
  • Practice planning, communication, and coordination skills aimed at strengthening partnerships amongst the ICT community.


  • Humanitarian principles and context (self-study)
  • Cluster response approach (self-study)
  • Legal considerations for humanitarians (self-study)
  • Agreements and conventions (self-study)
  • ETC mandate and services (including new ETC services)
  • ETC activation and deployment
  • Operational planning inputs
  • Development of the CONOPS
  • Funding sources and processes
  • Presenting to stakeholders
  • Leadership and management
  • Information management
  • Project planning and implementation considerations
  • Cluster and inter-cluster coordination and communications
  • Conflict resolution
  • ICT emergency preparedness


Applications are now closed. 

1. Application Form

Please fill the application form online (here) and submit a screenshot showing successful completion. (Note that incomplete forms will not be considered)

2. Nomination letter meeting the following requirements

  • Must come from a manager that is responsible for emergency IT and telecommunications (or related applicant’s field) across the applicant’s organisation globally (example, a CIO, Director or Chief of IT and/or Emergency Preparedness and Response, or even a Regional IT Officer for field staff). 
  • Be written on organisational / company letterhead
  • Full name, organization and position title of the candidate being recommended
  • Full name, organization and position title of the nominator
  • Contact information of the nominator (email address / phone number)
  • A statement indicating that the candidate will be released from 18 – 23 March 2019 inclusive (plus travel time)
  • A statement that all expenses related to travel to / from the training will be covered by the nominating organisation.  (Please note that there is no cost for the training itself and all accommodation / meals during the training will be provided.)
  • Confirmation statement outlining at least ONE of the following:

    -ICT/humanitarian experience in one or more of the ETC service areas (data connectivity, security telecoms, power solutions, ICT information management, S4C, emergency preparedness, drone operations) from a technical, field and emergency perspective, and/or

    -Experience in leading / managing or directly supporting deployment of ICT services and / or Services for Communities in a humanitarian context

  • ​​​A statement indicating the likelihood / ability of the candidate being deployed to the field for an emergency in the future.

3. Letter of Motivation

  • Must be written by the applicant and is a letter indicating how they will use the knowledge and experience gained to support future humanitarian ICT responses.  The letter will be assessed based on:
  • Clarity and conciseness (no more than ½ page)
  • How the skills learned will benefit humanitarian efforts in your location or agency.
  • How often you will use the skills gained.
  • How much support you have from your manager to take on roles that will allow you to use these skills.
  • If already in a humanitarian and/or ICT response role, how these skills will impact your current operation.


Applications will be considered based on the following criteria:

  • Ability to be deployed to a humanitarian response
  • Experience in leading and managing people and projects
  • Humanitarian response experience