Voice and Data Connectivity

Shared internet and basic voice telephony.

Table of contents

D1.0 Data Connectivity including Internet Access

Standard/Optional service: Standard

Activation time: within 24h

Shared basic internet connectivity distributed from a single location (internet cafe). Access to corporate webmail only.Service is available for a selected list of users only. - Level 3 description (draft) - GATR Setup description - GATR Setup checklist

 

Purpose Humanitarian workers need to constantly be connected to internet in order to send and receive data traffic/e-mail
Description Shared basic internet connectivity distributed from a single location (internet cafe). The solution will provide WLAN standard IEEE 802.11b/g. Access only to cooperate webmail. Using portable high-speed data satellite terminals or through local broadband links if available.
Service Description Status Final
Standard Features - Secured and encrypted Wi-Fi network distributed from a single location (Internet café). - Shared bandwidth. - Basic fax services (via scan – email). Available for a selected list of users only.
Activation Trigger Emergency declared and ETC activated. Assessment confirmed no reliable data connectivity is available or services required in a new location where there is no reliable data connectivity.
Deactivation Trigger Reliable data connectivity is established/re-established or emergency project completed and services are decommissioned or hand-over arrangements established (MOU)
Time for service delivery after activation Service available within 24 hrs. after activation/granted access
Dependencies Authorisation from local government might be required
Responsibilities of service recipients  Organizations need to provide end-user devices and handle support of ICT equipment and applications for individual organization staff.
Specifications for end-user terminals  Wi-Fi enabled device. WLAN standard IEEE 802.11b/g. Traffic filtering Firewall, only critical traffic allowed.
Cost to service recipients  No cost of the service during the project
Technical support  The service provider will be responsible for the operations of all hardware, software and network equipment and service availability throughout the project duration. The ETC Coordinator is the focal point for technical support issues.
Maintenance arrangements  Same as Technical Support, see above
Name of provider(s)  Emergency.lu, Ericsson Response, Swedish Civil Contingencies Agency (MSB)
Provider contact details  Local ETC Coordinator
Sponsoring agency/ MoU  World Food Programme

 

D 1.1 Data Connectivity including Internet Access

Standard/Optional service: D1.1, D1.2, D1.3 Standard D1.4 Optional

Activation time: Within 1st week and progressively expanded

Shared internet connectivity distributed in an internet cafe as well as wider coverage within a common office area. Depending on available bandwidth, some services might be restricted. Access could be provided trough a self registration system or a secret password system.

Purpose Humanitarian workers need to constantly be connected to internet in order to send and receive data traffic/e-mail
Description

D1.1
Shared basic internet connectivity distributed from a single location (internet cafe). Access to corporate webmail only. Using portable high-speed data satellite terminals or though local broadband links if available.

D1.2
Shared internet connectivity (VSAT, terrestrial, ISP) distributed in an internet cafe as well as wider coverage within a common office area. Depending on available bandwidth, some services might be restricted.The WIDER solution is used as the local area network, and provides network administration serving as a distribution point for internet access. It is used for user authentication (registration) and account management (security), usage data and statistics collection (user and network performance), and alarms and fault management (network status). It uses access points (APs) to distribute the network connectivity to the camp/office environment. The coverage area depends on the placement and number of AP’s connected. Typically an AP has a coverage area of a 100m radius. Several APs can cover a larger area, including an office or camp environment. As well some VLANs are designated for different organizations to ease connectivity to their respective internal network.

D1.3
Shared internet connectivity distributed to the offices of the individual organizations within the operational area. Hardware as per agreed/published standards, might need to be cost recovered.

D1.4
If requested by an organization; provide dedicated internet bandwidth on cost recovery basis.(i.e. VPN, leased-lines, dedicated VSAT capacity to corporate facilities)

Service Description Status  Final
Standard features  Shared bandwidth
Optional features  Dedicated bandwidth
Details of service level  TBC
Activation trigger 

- Emergency declared and ETC activated.
- Assessment confirmed no reliable data connectivity is available or services required in a new location where there is no reliable data connectivity.

D1.4
On request of individual organization(s)

Deactivation trigger 
Reliable data connectivity is established/re-established or emergency project completed and services are decommissioned or hand-over arrangements established (MOU)
Time for service delivery after activation  D1.1 Within 24 hours D1.2 Initially within 4-7 days and coverage progressively expanded D1.3 4 weeks D1.4 1-4 weeks after request (pre-requisite: service D1.3 is operational)
Dependencies Authorisation from local government might be required. D1.3, D1.4 Local topology may prevent linking in some situation
Responsibilities of service recipients  Organizations need to provide end-user devices and handle support of ICT equipment and applications for individual organization staff. (PCs, laptop, printers and applications including anti-virus software)
Specifications for end-user terminals 

D1.1, D1.2, D1.3
PC/Laptop Wi-Fi enabled.

D1.4
Specifications for inter-building connectivity and Inter-Agency configuration at central site will be needed, but depends on many factors, so will need to be determined on a case by case basis. Typically this requires wireless inter-building link and central Inter-Agency configuration that support dedicated bandwidth.

Cost to service recipients  D1.1, D1.2, D1.3 No cost of service during project. D1.4 Full cost recovery. Cost for the infrastructure and connectivity might need to be cost recovered, and wil be determined on case by case basis and on a pre-agreed arrangement.
Technical support  The service provider will be responsible for the operations of all hardware, software and network equipment and service availability throughout the project duration. The ETC Coordinator is the focal point for technical support issues.
Maintenance arrangements  Same as Technical Support, see above
Name of provider(s)  Emergency Telecommunications Cluster Lead Agency, Ericsson Response, emergency.lu
Provider contact details  Local ETC Coordinator
Sponsoring agency/ MoU  Local ETC Coordinator
Comments  D1.4
Done in a number of emergencies based on cost share agreement. Often local ISP and/or VSAT. NetHope uses this concept for service provision.

 

D 2.0 Basic Telephone Access

Standard/Optional service: Standard

Activation time: within 24h

Basic voice connectivity to the international phone network for the humanitarian community.

Purpose
Humanitarian workers need to communicate via voice channels to perform quick response work.
Description

D2.0
Provide voice connectivity for the humanitarian community.

D2.1
Basic voice connectivity to the international phone network for the humanitarian community. The quantitative level depends on if there is an agreement with a service provider to connect to the international phone network and the satellite bandwidth. Also the switching capacity needs to be considered. The GSM equipment can switch thousands of calls and provide hundreds of voice channels.

D2.2
Voice connectivity to the international phone network through a number of dedicated channels depending on available lines or available/subscribed bandwidth. Voice connectivity between local users is provided.

D2.3
Install and maintain a local voice exchange between organizations and individuals independent from (but possibly connected to) global or local public services.

Service Description Status  Final
Standard features  GSM voice
Optional features  SMS
Details of service level  TBC
Activation trigger 
- Emergency declared and ETC activated.
- Assessment confirmed no reliable data connectivity is available or services required in a new location where there is no reliable data connectivity.
Deactivation trigger  Reliable data connectivity is established/re-established or emergency project completed and services are decommissioned or hand-over arrangements established (MOU)
Time for service delivery after activation  Within 2 weeks
Dependencies Authorisation from local government to use the GSM frequencies in the country is needed.
Responsibilities of Service recipients Organizations will need to provide suitable phone handsets (might be provided in some cases) while SIM cards will be provided.
Specifications for end-user terminals  TBC
Cost to service recipients No cost for the local services during project. Costs of long distance/off net calls will be covered by each user organization either directly to the network supplier or on a cost recovery basis.
Technical support  TBC
Maintenance arrangements  TBC
Name of provider(s)  Emergency Telecommunications Cluster Lead Agency, Ericsson Response
Provider contact details  Local ETC Coordinator
Sponsoring agency/ MoU  World Food Programme

 

D3.0 Dedicated telephone (GSM/WCDMA/LTE) access

Standard/Optional service: Optional – Data services and rates can include the following, depending on the technology or combination of technologies that are deployed: GSM – EDGE peak data rates of up to 473.6 kbit/s for 8 timeslots in packet mode (local) WCDMA – HSPA peak

Activation time: within 2 weeks

Establish a dedicated GSM/WCDMA/LTE mobile network to be used by the humanitairan workers in the operational area(s).

Purpose To provide humanitarian workers with critical voice communication solutions to support response activities, when local mobile networks are unavailable, saturated or insecure.
Description Establishing a dedicated GSM/WCDMA/LTE mobile network for use by humanitarian workers in the operational area(s). Offered for a limited period up to six months, or until the local GSM/WCDMA/LTE networks are restored and operational. Local voice connectivity between those registered in the GSM/WCDMA/LTE network, as well as voice connectivity to the PBX if a connection to the UN DPKO base in Brindisi, Italy is provided.
Service Description Status  Final
Standard features  NA
Optional features Dedicated voice connectivity
Details of service level  TBC
Activation trigger Emergency has resulted in disruption, unavailability, insecurity, or saturation of local GSM/WCDMA/LTE networks or no reliable voice connectivity available in the area
Deactivation trigger Local GSM/WCDMA/LTE network services fully restored and reliable voice connectivity is established or mission completed
Time for service delivery after activation  2 weeks
Dependencies Authorisation from local government to use the GSM/WCDMA/LTE frequencies in the country is needed. This will depend on whether we have any agreement with a service provider to connect to the international phone network. There are a lot of dependencies here, including satellite bandwidth that needs to be considered. This type of connection would also depend on the switching capacity available by the provider. Data rates are listed as local, as any backhaul data (i.e. international or transmission via satellite outside of the local area) are dependent on bandwidth available for transmission. Local switching capacities, number of channels and coverage area will depend on the number of radios deployed and local topography. Standard switching capacity will be thousands of calls with hundreds of channels available. The coverage area of one cell has a radius of approximately 10 km (antenna height and line-of-site will also affect this). Additional cells can expand this coverage via microwave links and additional RBS radio equipment.
Responsibilities of service recipients  SIM cards for the ETC GSM/WCDMA/LTE system will be provided. Organizations will need to provide suitable phones handsets (GSM/WCDMA/LTE) These may be provided in some cases.
Specifications for end-user terminals  End user devices with GSM/WCDMA/LTE compatibility. Ericsson Response will provide SIM cards for handsets (terminals). All devices must be unlocked (i.e. not locked to a specific provider network) and have a removable SIM. Where possible through vendor donations, Ericsson Response will provide a limited number of handsets and/or devices.
Cost to service recipients No cost for the local services during project duration. Costs of long distance calls will need to be covered by each organisation either directly to the network supplier or on a cost recovery basis.
Technical support 

The service provider will be responsible for the operations of all hardware, software and network equipment and service availability throughout the project duration. The ETC Coordinator is the focal point for technical support issues.

Maintenance arrangements  Same as Technical Support, see above
Name of provider(s)  Ericsson Response
Provider contact details  Local ETC Coordinator
Sponsoring agency/ MoU  World Food Programme
Comments Has been provided as an optional service in a number of emergencies.

D4.0 ETC connectivity services and support outside common operational areas

Standard/Optional service: Standard

ETC connectivity services and support outside common operational areas will be provided on a best effort basis.

Purpose Humanitarian workers located outside common operational areas need access to internet and voice connectivity (for example through internet cafés) and need support with internet or voice connectivity
Description ETC connectivity services and support outside common operational areas will be provided on a best effort basis.
Service Description Status  Final
Standard features  NA
Optional features Dedicated voice connectivity
Details of service level  TBC
Activation trigger Emergency has resulted in disruption, unavailability, insecurity, or saturation of local GSM/WCDMA/LTE networks or no reliable voice connectivity available in the area
Deactivation trigger Local GSM/WCDMA/LTE network services fully restored and reliable voice connectivity is established or mission completed
Time for service delivery after activation  2 weeks
Dependencies Authorisation from local government to use the GSM/WCDMA/LTE frequencies in the country is needed. This will depend if we have any agreement with a service provider to connect to the international phone network. There are a lot of dependencies here, including satellite bandwidth that needs to be considered. This type of connection would also depend on the switching capacity available by the provider. Data rates are listed as local, as any backhaul data (i.e. international or transmission via satellite outside of the local area) are dependant on bandwidth available for transmission. Local switching capacities, number of channels and coverage area will depend on the number of radios deployed and local topography. Standard switching capacity will be thousands of calls with hundreds of channels available. The coverage area of one cell has a radius of approximately 10 km (antenna height and line-of-site will also affect this). Additional cells can expand this coverage via microwave links and additional RBS radio equipment.
Responsibilities of service recipients  SIM cards for the ETC GSM/WCDMA/LTE system will be provided. Organizations will need to provide suitable phones handsets (GSM/WCDMA/LTE) These may be provided in some cases.
Specifications for end-user terminals  End user devices with GSM/WCDMA/LTE compatibility. Ericsson Response will provide SIM cards for handsets (terminals). All devices must be unlocked (i.e. not locked to a specific provider network) and have a removable SIM. Where possible through vendor donations, Ericsson Response will provide a limited number of handsets and/or devices.
Cost to service recipients
No cost for the local services during project duration. Costs of long distance calls will need to be covered by each organisation either directly to the network supplier or on a cost recovery basis.
Technical support The service provider will be responsible for the operations of all hardware, software and network equipment and service availability throughout the project duration. The ETC Coordinator is the focal point for technical support issues.
Maintenance arrangements Same as Technical Support, see above
Name of provider(s) Ericsson Response
Provider contact details 
Local ETC Coordinator
Sponsoring agency/ MoU  World Food Programme
Comments Has been provided as an optional service in a number of emergencies.