Ref. Number: 
I1.0
Standard/Optional service: 
Standard
Activation time: 
1st week
Service summary text: 
Provide a dedicated space on the cluster information management and collaboration platform for project documents, standards, best practices, policy, processes, lessons learned, assessment tools, operational tools, knowledge base and templates.
Purpose: 
Ensure information is shared, exchanged, stored and available to the ETC actors and more broadly to the humanitarian community.
Description: 

- I1.0 Dedicated space on the cluster information management and collaboration platform
Provide a dedicated space on the cluster information management and collaboration platform for project documents, standards, best practices, policy, processes, lessons learned, assessment tools, operational tools, knowledge base and templates.

- I2.0 Standards for common ICT equipment and procedures
Provide standards for common ICT equipment and procedures.

- I3.0 List of GSM providers and availability of 2G/3G/LTE data services
Publish and maintain a list of GSM providers and availability of 2G/3G/LTE data services and its availability and reliability.

- I4.0 Platform for directory services containing the contact information of the different actors implied in a specific humanitarian mission
Provide a platform for directory services containing the contact information of the different actors implied in a specific humanitarian mission.

- I5.0 Possibility to define, store and share map annotations.
Possibility to define, store and share map annotations.

- I6.0 Data store allowing the share of file based documents
Create data store allowing the share of file based documents like templates, situation reports or any other type of document.

Service Description Status: 
Final
Standard features: 
TBC
Optional features: 
TBC
Details of service level: 
TBC
Activation trigger: 

Emergency declared and activated

Deactivation trigger: 

Emergency project completed and services are decommissioned or hand-over arrangements established – Note: if the ETC remains activated in a country, information management services needs to be provided

Time for service delivery after activation: 
Within first week
Dependencies: 
I1.0 ICT Humanitarian Emergency Platform
Responsibilities of service recipients: 

No cost of service during project. The individual organizations will need to contribute information for their organizations.

Specifications for end-user terminals: 

The IM services are in line with the "Operational guidance on responsibilities of cluster/sector leads and OCHA in Information Management", "intended for use at the country level to help Cluster/Sector leads, OCHA and humanitarian partners ensure that relevant information related to a humanitarian emergency is provided to the right person at the right time in a usable form to facilitate situation understanding and decision-making".

Cost to service recipients: 
No cost of the service during the project
Technical support: 
Local ETC Coordinator
Maintenance arrangements: 
TBC
Name of provider(s): 
Local cluster lead
Provider contact details: 
global.ETC@wfp.org
Comments: 

I1.0
Always done, but needs formalization.

I2.0
Always done on the local level, but needs formalization. This should also be a task for the preparedness task list.

I3.0
Somehow done, but not formalized. Dedicated country specific space available on the HEP.

I4.0, I5.0 and I6.0
Somehow done on a global level but can certainly be expanded. Dedicated country specific space available on the HEP. This service could be even more useful if provided locally.