Ref. Number
Standard/Optional service
Activation time
2nd week
Service summary text
Dedicated NGO coordinator to ensure NGO needs are considered in planning ETC operations. Service to be deployed on a case by case basis.
Lack of awareness of the role of the ETC and services provisioned by the ETC to the NGO community. Limited NGO engagement and representation at the ETC Working Groups locally, resulting in NGO needs not effectively captured in planning and implementing.

- The link between the NGO community and the ETC while working as an integrated part of the ETC team. While serving the NGO community, the ETC NGO Coordinator will remain accountable to the ETC Coordinator.
- Ensure that the needs and requirements of the NGO community are included in the overall response plan of the ETC.
- Develop, enhance and maintain relationships between the ETC and the NGO ICT focal points, this to allow for collaboration on common projects. This involves organizing and holding regular NGO ICT coordination meetings.
- Engage with the NGO community to conduct requirements analysis, determine and aggregate demand for common ICT infrastructure and services in operational areas and prepare appropriate ICT project plan and budget that informs overall ETC project plan and budget.
- Facilitate and coordinate the portfolio of ETC projects across the NGO community. This would entail involving NGOs to contribute in the planning, designing, implementation and maintenance of ETC projects.
- Review the efficiency effectiveness of common ICT services provisioned to the NGO community by the ETC, and provide feedback to the ETC Coordinator.
- Coordinate relevant documentation and reporting for response and share documents on the HEP. This documentation includes, but is not limited to, assessments documents, project plans, budgets, project reports, transition plans and lessons learnt.
- Develop a communications strategy and ensure communication of relevant information and updates to key stakeholders within the NGO community and ETC. This includes ensuring that the NGO community is fully aware of the role and activities of the ETC as well as the services that are available or can be made available to NGOs.
- Establish, build and maintain relationships within the humanitarian aid community operating in the disaster areas, on behalf of the ETC. Be a key participant in the local ETC Working Group meetings and the global ETC teleconferences communicating the common - Document and communicate lessons learnt within the ETC community. As a result, contribute to the enhancement of the ETC strategies, policies, processes and standards.
- Facilitate development of a long-term NGO collaboration forum for on-going coordination of common ICT programmes.

Service Description Status
Standard features
All listed features in the “detailed description” section should be provided as standard features.
Optional features
Not applicable
Details of service level
Not applicable, until the ETC defines a Service Level Agreement.
Activation trigger

A large scale emergency is declared and ETC activated.

Deactivation trigger

- Emergency project completed and service is decommissioned or
- Hand-over arrangements are established to transition the service to local NGO coordination mechanism.

Time for service delivery after activation
Second week
C7.0 Project documentation coordination for ETC requirements
Responsibilities of service recipients

Service recipients would be the NGO community, whose responsibilities would include;

- Contacting global ETC to determine whether dedicated NGO Coordinator service is activated, through;
- Engaging the appointed ETC NGO Coordinator, and communicating ICT service requirements and other information that would be relevant for receiving of ETC services e.g. operational locations.
- Participate in NGO ICT coordination meetings and/or calls convened by ETC NGO Coordinator.
- Provide feedback on the efficiency and effectiveness of ETC services.

Specifications for end-user terminals

Not applicable

Cost to service recipients
No cost of the service during the project
Technical support
Not applicable
Maintenance arrangements
Not applicable
Name of provider(s)
Any NGO and/or NGO consortium that is a member of the ETC and has the required operational capacity.

[In the past, position hosted by: World Vision International (Haiti) and NetHope (Horn of Africa)]
Provider contact details
To be determined during each emergency. Contact WFP for contacts of appointed service provider:
Sponsoring agency/ MoU
To be determined