Ref. Number: 
Standard/Optional service: 
Activation time: 
1st week
Service summary text: 
Assessment of common ICT infrastructure needs for humanitarian community.
Identification of Local and Wide Area Network infrastructure needs for voice and data for the humanitarian system. Identification of technical specifications and unmet requirements related to ICT infrastructure.

The purpose of the ICT Assessment is to review the capacity and operational status of the existing voice and data services available to the humanitarian community, and to assess whether these are satisfactory or what additional common ICT services are needed to support the operations of the humanitarian community. This will include: - Documenting the existing voice and data services available to the humanitarian community in the area(s) of operation, this will include local public infrastructure and services and private/independent solutions of humanitarian organizations. - Identification of gaps relative to the standard ETC services. - Assess the key ICT priorities and service offerings defined. - Identification of requirements which will enable and support ETC service catalogue activities and operational requirements in respect to emergency voice and data services for the humanitarian community.

Service Description Status: 
Standard features: 
- Assessment report based on the ICT Assessment Report template and report checklist. - Key findings and recommendations. - Identification of unmet requirements which will for basis/justification for future ICT infrastructure projects
Optional features: 
Identification of feasibility for provision of permanent and long-term voice and data services for the humanitarian community.
Details of service level: 
The report will identify existing and required infrastructure and resources to support emergency voice and data services, these include: Voice Connectivity - PTT landline services - Cell phones, SMS, 3G/4G - SMS - Roaming - Sat Phones - Skype/VoIP - PBX Data Connectivity- upstream connectivity - BGAN - VSAT options - Local providers (ISP, WiMAX, GSM, 3G/4G data) - Existing UN infrastructure Data Connectivity- last mile - Point to point - Wireless provision - Provision of cyber cafe type of emergency data connectivity and voice telephony. High Definition Video Conference. Data center with server hosting. Disaster recovery service for data.Human resource capacity and staffing requirements Environmental requirements - Electrical - Air conditioning Post initial emergency (60 days+) assessment of common infrastructure (long-term data and voice communication services) requirements including cost sharing and service charge back.
Activation trigger: 

Emergency is declared and ETC activated

Deactivation trigger: 

Emergency is declared and ETC activated

Time for service delivery after activation: 
24 hours
Cost to service recipients: 
No cost of the service during the project
Technical support: 
Local ETC
Maintenance arrangements: 
Document to be reviewed during Flash Appeal, revision/review/revise as appropriate.
Name of provider(s): 
Local ETC, Global ETC
Provider contact details: 
Local ETC
Sponsoring agency/ MoU: 
Global ETC