Ref. Number
Standard/Optional service
Activation time
1st week
Service summary text
Assessment of common ICT infrastructure needs for humanitarian community.
Identification of Local and Wide Area Network infrastructure needs for voice and data for the humanitarian system. Identification of technical specifications and unmet requirements related to ICT infrastructure.

The purpose of the ICT Assessment is to review the capacity and operational status of the existing voice and data services available to the humanitarian community, and to assess whether these are satisfactory or what additional common ICT services are needed to support the operations of the humanitarian community. This will include: - Documenting the existing voice and data services available to the humanitarian community in the area(s) of operation, this will include local public infrastructure and services and private/independent solutions of humanitarian organizations. - Identification of gaps relative to the standard ETC services. - Assess the key ICT priorities and service offerings defined. - Identification of requirements which will enable and support ETC service catalogue activities and operational requirements in respect to emergency voice and data services for the humanitarian community.

Service Description Status
Standard features
- Assessment report based on the ICT Assessment Report template and report checklist.
- Key findings and recommendations.
- Identification of unmet requirements which will for basis/justification for future ICT infrastructure projects
Optional features
Identification of feasibility for provision of permanent and long-term voice and data services for the humanitarian community.
Details of service level
The report will identify existing and required infrastructure and resources to support emergency voice and data services, these include:

Voice Connectivity

- PTT landline services
- Cell phones, SMS, 3G/4G
- Roaming
- Sat Phones
- Skype/VoIP

Data Connectivity- upstream connectivity

- VSAT options
- Local providers (ISP, WiMAX, GSM, 3G/4G data)
- Existing UN infrastructure

Data Connectivity- last mile

- Point to point
- Wireless provision
- Provision of cyber cafe type of emergency data connectivity and voice telephony.

High Definition Video Conference.
Data center with server hosting. Disaster recovery service for data.Human resource capacity and staffing requirements
Environmental requirements
- Electrical
- Air conditioning

Post initial emergency (60 days+) assessment of common infrastructure (long-term data and voice communication services) requirements including cost sharing and service charge back.
Activation trigger

Emergency is declared and ETC activated

Deactivation trigger

Emergency is declared and ETC activated

Time for service delivery after activation
24 hours
Cost to service recipients
No cost of the service during the project
Technical support
Local ETC
Maintenance arrangements
Document to be reviewed during Flash Appeal, revision/review/revise as appropriate.
Name of provider(s)
Local ETC, Global ETC
Provider contact details
Local ETC
Sponsoring agency/ MoU
Global ETC