Syria is one of the most complex and dynamic humanitarian crises in the world today. As the Syria crisis enters its seventh year, 13.5 million people require humanitarian assistance, including 4.6 million people in need trapped in besieged and hard-to-reach areas. Over half of the population has been forced from their homes, and many people have been displaced multiple times. 

In addition, humanitarian access to people in need in Syria remains constrained by the ongoing conflict.

The Emergency Telecommunications Cluster (ETC) was activated in Syria on 14 January 2013 to provide shared security telecommunications and internet connectivity services to the humanitarian community responding to the crisis. The ETC is operating under the Whole of Syria (WoS) approach which comprises activities in Turkey, Lebanon and Jordan for an effective humanitarian response inside Syria.

Supported by:


Funding Status

0.87 M$

Percentage received:

69.00 %


0.2697 M$

Key Operational Gaps: 

Security telecommunications are vital for the safety and security of staff operating on the ground. The ETC will common Communications Centres (COMCEN) in operational hubs in Aleppo, Homs and Qamishli. 


Mains electricity from the Syrian government grid is usually run on a schedule of ‘x’ hours on, ‘x’ hours off. As a result of this instability most of the UN hubs and offices rely on petrol generators to maintain a continuous power supply.

In addition to damaged infrastructure as a consequence of the conflict, regular power outages impact the entire communication network in Syria.


The ETC’s ideal scenario is to have VSATs installed at the hubs to provide back-up internet when the local ISP service is unstable. However, due to blocks on importing telecoms equipment into Syria, the ETC is unable to deploy VSAT services in key operational locations.


The crisis in Syria continues to impact the reliability of telecommunications services in the country. Blackouts to internet and telephony services are not uncommon and mobile network coverage has been impacted due to extensive damage to telecommunications infrastructure as a result of war.

Latest Documents

05 November 2017
01 August 2017
05 July 2017


Dragan Mocevic

ETC Coordinator
Damascus, Syria

Shahan Araquadir

ETC Coordinator
Cairo, Egypt

Erika Iglesias

Information Management Officer
Dubai, UAE


14 June 2017 - 12:00 pm GMT
18 January 2017 - 12:00 pm GMT
23 November 2016 - 12:00 pm GMT
Damascus, Syria
02 October 2016 - 12:00 pm GMT to 13 October 2016 - 2:00 pm GMT
07 September 2016 - 12:00 pm GM to 1:00 pm GMT

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