Libya is now in its 11th year of instability and conflict following the fall of the previous regime in 2011. Protracted political and economic instability has had a severe impact on Libyans, resulting in a significant deterioration in the provision of basic services. There has also been an increase in internal displacement and in the number of migrants and refugees transiting through Libya.

The World Food Programme (WFP), global lead of the ETC, was requested to lead the Emergency Telecommunications Sector (ETS) in Libya to coordinate the ICT response to provide vital connectivity and security communications services for the humanitarian community. The ETS is also collaborating with inter-sector initiatives to increase accountability towards affected populations. In 2020 the ETS established a telephone hotline that serves as a Common Feedback Mechanism, allowing affected populations to access information about humanitarian issues and provide their feedback on the services they receive. Critical information on COVID-19 is also being provided through the phone line.